AI Phone Agent: A starter kit to build AI agents that answer real phone calls and talk to customers in real time. Amazon Connect, OpenAI SIP, and the OpenAI Realtime API. Dial +1 844-593-8442 to try the demo.
Zero-dependency MCP server that puts your Five9 domain in your AI's hands. 73 tools for campaigns, users, skills, lists, dispositions, and IVRs. Works with Claude and ChatGPT, one-click deploy to Cloudflare Workers.
This repository serves as a guide for getting started with building and customizing on Avaya Experience Platform™.
Multi tenant PBX for the Cloud PBX Service providers and MVNOs
Free offline Voice, UC & Contact Center campus: 580 sections in 14 tracks. Modular app (slate shell, per-track modules), CUCM, CUBE, Webex, UCCE, Teams Phone, CCaaS. No CDN.
IVR Panel (both frontend and backend i wrote in laravel 5.6 in 2018) with Client, Reseller and Admin User roles
8x8 — independent third-party profile of a public API surface, by API Evangelist. 8x8, Inc. is a San Jose, California headquartered cloud communications provider that sells an integrated UCaaS, CCaaS and CPaaS platform (marketed as XCaaS) to business buyers in its home market of the United States and internationally.
Syncs agent status between Salesforce and Genesys Cloud CX (CCaaS)
CommitCast: git commits to Ittisal LinkedIn/X posts. Related: ZocLabs/ittisal + ZocLabs/Ittisal_Website
Free static study campus for NiCE CXone: ACD, Studio, routing, IVR, digital, WFM, QM, Enlighten, APIs and bridges from UCCE and Avaya.
Free offline Amazon Connect campus: 18 tracks, 129 lessons, 24 labs, 927 quiz questions, 40 faults. Static site, no install.
A proactive contact center AI agent built on Cognigy.AI: flow, trained intents, lexicon slot filling, a vulnerable customer escalation policy, three channels, and a native Playbook regression suite that runs headless in CI
Balto — independent third-party profile of a public API surface, by API Evangelist. Balto is a contact center AI platform that pairs live human agents with real-time AI to improve conversation quality, compliance, efficiency, and revenue. Its unified system delivers real-time agent guidance (Agent Assist), automated quality assurance that auto-scor
Free static study campus for Five9: VCC admin, IVR, skills and routing, agent desktop, WFM, QM, APIs and migration from legacy contact centers.
Genesys — independent third-party profile of a public API surface, by API Evangelist. Genesys is a global cloud customer experience (CX) and contact center software company whose flagship Genesys Cloud CX platform powers omnichannel customer engagement, routing, workforce management, and AI-driven orchestration.
NewVoiceMedia — independent third-party profile of a public API surface, by API Evangelist. NewVoiceMedia is a cloud contact-center (CCaaS) platform founded in the UK and acquired by Vonage in 2018, now delivered as Vonage Contact Center (VCC). Its developer program, still published under the newvoicemedia.com domain and the VCC documentation, expo
CloudTalk — independent third-party profile of a public API surface, by API Evangelist. CloudTalk is an AI-powered cloud call center and business phone system (CCaaS) for sales and customer support teams, backed by Point Nine. Its public REST API (served at https://my.cloudtalk.io/api, published as OpenAPI 3.0.1 version 1.7) lets developers automat
Top Cloud Contact Center As A Service CCaaS (Opensource) Star if you like it!
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